If you are considering VoIP or switching providers then you need to find the best VoIP for your situation. Business voice systems that have unavailability or poor call quality can damage your reputation among current customers and prospects. In order to select the best VoIP, use these tips.
Know Your VoIP Needs
There are a lot of acronyms in the VoIP realm, but there are three common types.
- Integrated Access: With this, you leverage your IP network to also carry voice services. The benefits are greater flexibility, easier troubleshooting, and cost savings.
- SIP Trunking: The most common applications are video calls over IP networks and Internet telephony for voice. It’s becoming more common.
- Private Branch Exchange: This is a system that manages phone services and phone calls. It could be on-premise, hosted, or a combination of the two.
Do You Need Hosted VoIP?
There are different benefits to hosted VoIP. Vendors manage equipment installation and updates after installation. For more technology-savvy organizations, self-hosted VoIP allows for self-installation. Organizations are then responsible for upgrades. This can save costs but requires more personnel and time over the lifetime of your system.
Make Sure Providers Offer Redundancy
VoIP is only as reliable as your Internet connection. There are going to be times that you experience a connection loss and this can mean it brings your business phone communications to a halt. When you are looking at different vendors, you want to make sure they have built-in redundancy in case of an emergency. This is important for companies that are reliant on communication over the phone.
Shop by Quality of Service
Your VoIP is going to be sensitive to your internet connection and bandwidth. If you don’t have a good Internet connection then it can mean poor call quality and delay. You should make sure your provider guarantees quality of service (QoS). This will help guarantee a number of high-quality calls with design sufficient bandwidth to protect your call quality.
Learn More about Uptime
Uptime is a measure used in the technology realm. It’s the percentage of time that a service is available. Learn more about the uptime guarantees and about the uptime record for the previous quarter or year. An uptime record that exceeds the customer guarantees is a positive sign that you too will have great service.
If you underestimate the bandwidth you need for quality calls then it will mean poor user satisfaction. Bandwidth effects are complicated and do require an understanding of the number of calls and phone users.
Ensure They Have SLAs
An SLA is a service level agreement between the client and vendor to make sure expectations are met after implementation. These should address bandwidth guarantees, QoS, and uptime. This can help you make sure the provider protects buyers.
Define the Service and Support Availability
You should learn what you should expect if you are having issues after hours, even on weekends. What if employees need some more training? You shouldn’t be hesitant to ask about the support you can expect from your provider.