Fighting fire with fire isn’t typically recommended when it comes to online reviews but one Toronto did just that when they recently received some “vicious” criticism.
According to CBC, Edulis, a restaurant that’s been ranked in the top 10 of all Canada and has topped our charts in the past, received a nasty review on Bookenda, the online reservation service.
The review, which has since been removed, featured comments like, “We spent way more than we needed to. And I mean, way more,” and “Restaurants in Toronto don’t stay at the top forever. I will not feel sorry for them when their time runs out.”
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For many restaurants and businesses, especially locally owned, online reviews can make or break them – they are critical to the establishment’s success. So when Tobey Nemeth, chef and co-owner of Edulis, saw the harsh criticism, she wasn’t going to sit back and take it. She decided to fire back.
Nemeth took to Instagram to respond to each of the criticizer’s comments. Each response is true and thoughtful, offering insight into a world many customers and diners have never been exposed to. Take a look at her mighty response below.
When it comes to work, it’s hard not to take criticism personally, especially when it’s something you pour your heart and soul into. We certainly respect Nemeth for standing up for her business, something most business owners are afraid to do. And we’re not the only ones who stand with her.
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Since posting the response to Instagram, the photo has garnered over 1000 likes and hundreds of comments. Sure, some of them condemn her for firing back at her reviewer but many applaud her. One commenter says:
“What an eloquent response to a unreasoanble [sic] review. I have never heard of your restaurant but I intend to make a reservation in the New Year. You are so passionate about food and your restaurant that I want to give you my money.”
While another comment reads:
“I have only had the pleasure to dine at your restaurant 2-3 times, but each time has been so special and wonderful. The effort that you put into the experience is noticed from the moment you step in. The cozy room, warm light, soft music and the smell of delicious food being prepared is the perfect way to wet ones [sic] appetite. Once seated, it is never too loud and the service has ALWAYS been spot on, helpful and thoughtful without being invasive or pushy. The last time I was their [sic] I was fortunate to finally experience the truffle course. I actually waited for it before going! I knew it would be extra and it was well worth it. I have to admit my pleasant surprise when my dish arrived with such a generous portion. But you know all of this because you spend every day doing just this, giving guest wonderful experiences. Your response was perfect but forget them. There are more lovers than them hence your reoccurring presence at the top of Toronto’s dining scene.”
You can’t win them all but it looks like Edulis has won the ones that matter.
RELATED LINK: The Best Restaurants for Family Style Dining in Toronto
Do you think Nemeth was right to respond to the harsh review? Let Vv Magazine know in the comments below or tweet us @ViewTheVibe.
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